Responsible Gambling
We take safer gambling seriously and are committed to helping you keep play enjoyable and under your control. Our approach focuses on clear choices, easy-to-use tools and prompt support so you can set limits that suit you and get help when you need it. Below you will find practical information on the protections we offer and where to turn for additional support.
Player protection principles
We believe in transparent, player-first safeguards. That means offering clear controls for money and time, monitoring account activity for signs of harm, and acting quickly if someone needs help. We support players who want to reduce risk and do not send marketing to accounts that are self-excluded.
Activity-control tools
You can manage how you play using tools in Account > Responsible Gambling. Controls are immediate to apply and simple to change where allowed. We also provide reality checks and session reminders to help you stay aware of time spent playing.
Deposit limits
Set daily, weekly and monthly deposit limits to control spending. Typical ranges available are:
- Daily limits: £100 - £2,000
- Weekly limits: £500 - £10,000
- Monthly limits: £1,000 - £30,000
You can reduce limits immediately. Increasing limits requires a waiting period to give you time to reconsider.
Loss limits
Loss limits let you cap net losses over a set period. Common options start as low as £50 per day and can be set higher depending on your needs. Limits help prevent rapid or unexpected loss escalation and are visible in your account statements.
Time limits and breaks
Use session time-outs and cooling-off periods to manage play time. Available options often include short time-outs from 1 to 120 minutes, and longer cooling-off choices of 7, 30 or 90 days. These tools block access for the chosen period while keeping your account and funds secure.
Self-exclusion
If you need a longer break, self-exclusion is available and can be placed directly from your account. Self-exclusion is applied promptly and registered with national self-exclusion services where integrated. During self-exclusion you will not receive marketing and account access will be restricted for the selected duration.
Signs of problematic behaviour
Watch for warning signs such as chasing losses, spending more than planned, neglecting responsibilities, borrowing to play, or sudden changes in mood after play. If you notice these in yourself or someone close to you, consider using limits or seeking support.
Tips for maintaining control
Practical steps include setting firm deposit and time limits, using reality checks, budgeting money for essentials first, avoiding playing when stressed or tired, and discussing concerns with friends or family. Small adjustments can make a big difference.
Professional help and support organisations
If you need professional support, reputable UK organisations include GamCare, BeGambleAware and the National Gambling Helpline. These services provide confidential advice, counselling and referral to local treatment. We will also work with you to apply account protections and, where appropriate, signpost specialist help.