Need help with your LuckyWave account? Our team can answer questions about registration, payments, withdrawals and active promotions. We can also assist with technical concerns or general feedback. Choose the channel that suits you: email us for detailed enquiries or call if you prefer to speak to someone. For account-related issues, include a brief description so we can look into the matter. Live chat is also available if you need help while browsing or playing.
| Department | Contact |
|---|---|
| Customer support - accounts, payments and technical help | [email protected] |
| General enquiries - questions and feedback | [email protected] |
| Affiliate enquiries - partnership questions | [email protected] |
| Phone support - speak to the team | +44 20 7946 0834 |
| Working hours - live chat and phone | Live chat: 24/7; phone: Mon-Fri, 09:00-18:00 |
Email Support
For detailed requests, account issues, or when you need to send documents, email is the preferred contact method. Please write to [email protected] with a clear subject line and include your account ID, up-to-date contact details and any relevant attachments. Providing concise information helps us resolve your case faster and avoids unnecessary delays.
Contact Form
Response Time
Support is available through live chat, email and the in-app help centre. Most inquiries receive a response within one business day. Requests involving account checks, payments or disputes may take longer, depending on their nature and the information needed to review them. Please include relevant details when contacting support to help the team look into your request.
Feedback
We’re always working to improve LuckyWave. Please send feedback, suggestions, or feature ideas to help us make the site easier to use, faster, and fairer. Every message is reviewed by our product and support teams and directly shapes updates to games, promotions, and service. Use the in-app feedback form, live chat, or email [email protected]. Thank you for helping us improve the player experience.